Booking Terms and Conditions

Please read the following terms and conditions carefully. When you make a booking, you are accepting on behalf of your party our terms for booking. Please ensure all of the details on your confirmation documents are correct and if not please let us know as soon as possible.

Bookings

Bookings at Bhadra can be made at our website www.bhadra.com.au.

Our policies are as follows:

  • 50% deposit on booking
  • Final 50% payment due 30 days prior to your arrival
  • If booking is made within 14 days of arrival, full payment is due at time of booking

You agree to pay the rate for each night of your stay prior to your arrival, and any additional charges are to be paid prior to your departure.

The accommodation may be occupied only by you, for the period stated on the booking confirmation.

Payment Policy

Full payment is required at least 30 days prior to your arrival. If Bhadra have not received payment, we reserve the right to cancel the booking.

Security Deposit

The security bond for The Farmhouse is $1,000.00 and The Bails $1,000.00, this bond is required prior to your arrival. In the event of damage to the property, equipment, breakages or the property requiring extra cleaning your credit card will be debited. If a credit card is not available a minimum of $1,000.00 cash deposit will be required at check-in.

Rates & Charges

Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable.

Minimum length of stay restrictions applies to certain rates during holiday and special event periods.

Cancellation Terms & Charges

Our cancellation policy is continually being reviewed to ensure that we are taking into account developments associated with Coronavirus (COVID-19). 

If, on your arrival day, you are unable to travel due to government mandated travel restrictions and border closures (excluding the need to test and isolate on return to your own home) preventing you, the booked guest, from reaching the property, or returning to your own home after the booking, we will issue a credit for the amount of money paid. Otherwise, our standard terms outlined in the section below will apply.

  • If you cancel 45 days prior to your arrival you will receive a full refund.
  • If you cancel 31-44 days prior to your arrival you will receive a 50% refund.
  • If you cancel within 30 days of you’re arrival 100% of the total booking fee will be charged.
  • Written notification must be provided for all cancellations.

Number of Guests

At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by Management.

Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.

The maximum number of guests permitted in each property type is as follows:
The Farmhouse – 6 guests
The Bails – 6 guests

Check In & Check Out

Bhadra check in time is 2:00pm on the day of arrival and check out is at 10:00am on the day of departure.

Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure.

Cleaning

Additional cleaning and linen changes can be arranged during your stay for an extra cost to you, please let Management know if you would like this service.

On departure, your accommodation is to be left clean and tidy, including rubbish placed in the outside bins, and fridges emptied. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card.

Smoking

Smoking inside any accommodation is strictly prohibited. If there is any evidence of smoking inside the accommodation you will be charged an additional $1,000.00 for a specialised clean to eliminate odours. Please ensure doors and windows are closed, if smoking on balconies or in courtyards and all cigarette butts removed.

Pets

No pets are permitted. Additional cleaning charges will apply if this condition is breached and deducted from your credit card or debit card.

Personal Belongings

You acknowledge that we do not cover your personal belongings under our insurance policy, and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises. You also agree, you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

Behaviour

Parties or gatherings are strictly prohibited, unless prior arrangements have been made with Management. Disturbance to other accommodation guests and neighbours including excessive noise and music is prohibited, and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.

Breakages & Damages

Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.

Upon check out accommodation should be left clean and tidy. Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and/or communal external areas which are caused by any guest and/or a guest’s visitor will be charged and recouped in full, from the guest’s credit card, or deducted from the guest’s refundable deposit.

Pool Rules

Both The Farmhouse and The Bails have access to their own pools.

All guests using the pool do so at their own risk. You acknowledge we are not responsible for accidents or injuries. No diving, running or pushing in the pool area is allowed. Plastic glassware is provided, please do not use glassware in the pool area. Children must be supervised at all times.

Loss of Keys

Lockouts will incur a standard or after hours call out fee of $40.00 & loss of keys will incur a $350.00 replacement charge.

Commercial Use

The properties are not to be used for commercial use.

Liabilities

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control, and agree not to make any claim in relation thereto.

No Tenancy

You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

Changes Beyond Our Control

Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

Breach of Terms & Conditions

You agree that, should you or your guests breach any of the terms and conditions: You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card, or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice.

Payment of Deposit or Full Payment Constitutes Acceptance of these Terms and Conditions

The terms and conditions of booking are subject to change without notice.